Project
Customer Relashionship Chatbot initiative
Chatbot – CRM
Piloting the CRM Chatbot initiative for a group. The different steps of an innovation project were handled by us.
- Design workshops to select and refine the use cases
- Prototype development
- Demo for users & sponsors, feedbacks
- Call for tenders and cost analysis
- Pilot deployment in a Business Unit
- Scaling strategy
- Consulting, Innovation
- 2018
- Transdev